Updated July 8, 2020
At Northern Colorado Pest and Wildlife Control we take the safety of our customers and technicians very seriously. That is why we follow all of the CDC guidelines related to Covid-19. All of our technicians are trained to wear masks and to social distance with customers. At the time of scheduling, our office staff also reminds customers to wear masks for the technicians safety. All of the technicians frequently wash their hands and use hand sanitizer in-between calls. When taking credit cards we encourage our customers to read us the numbers off the card so that we can input the numbers in effort to not touch the customer’s credit card. It has been an adjustment period for everyone but all of our customers have been very receptive and thankful for the added precautions that we are taking. All of our employees have also been advised not to come to work if they are feeling sick or have any of the Covid-19 symptoms. Stay happy and healthy!!!
Northern Colorado Pest and Wildlife Control communicated the following information to all of our employees, March 12, 2020:
Northern Colorado Pest and Wildlife Control wanted to provide an update on the Coronavirus and our plans at this time. Please read this email in its entirety.
Northern Colorado Pest and Wildlife Control considers the health and safety of our employees and their families our priority. With that in mind, we would like to provide you with the following information regarding the coronavirus (formally known as COVID-19). We will continue to monitor COVID-19 and will provide updates to you with changes.
What is Northern Colorado Pest and Wildlife Control’s plan?
- Common Sense: While we cannot possibly address every detail of this virus in this email or one page of our website (and what we may or may not do depending on what happens), please just maintain a commonsense approach to what is best for you and your family. e.g. if you don’t feel well, let your manager know what is going on and we will figure it out.
- For the Office: While we do not foresee the need to close any of our offices at this time, we will communicate with all employees should things change. It is a good idea to take any necessary office supplies home with you each day, so you are prepared to work from home if needed. If you have specific concerns, speak with your manager.
- For the Field: Technicians are to work remotely and come to the office only as necessary to drop of checks and to pick up supplies. All technician meetings (in person) will be cancelled for now with the possibility of web-based meetings in the near future. Do not shake hands with customers and try to keep your distance for both your safety and the safety of the customer.
How can I keep the workplace safe?
- Follow CDC prevention guidelines: There are simple everyday practices that can be used both at home and in the workplace to protect against bacteria and viruses: wash your hands frequently, cover your coughs and sneezes with a tissue or the inside of your elbow, & avoid touching your face (eyes, nose, mouth).
- Clean personal workspace: Make sure to clean personal work space items that are frequently touched, such as your cell phone, desk, computer mouse, and keyboard, with cleaning spray or wipes (found in the kitchen area).
- Personal travel: Employees are asked to report all personal travel from and to CDC Warning Level 3 countries and Alert Level 2 counties. HR and their manager as soon as possible. This includes your return from any of these countries within the past 14 days and all planned future travel.
What should I do if I have been exposed to COVID-19 or believe I developed symptoms?
- If you feel any signs of illness, we encourage you to work from home if your position allows. If you have a fever and cough, notify your direct supervisor and stay home until you receive medical care and recover. We urge you to stay home and use your sick time if you do not feel well or for preventative care should you feel the need. Speak with your manager if you have specific questions about telecommuting or absences so that your workload can be distributed, or deadlines updated.
- 14-Day Self-Quarantine Policy: In an effort to prevent the spread of the virus, Northern Colorado Pest and Wildlife Control is instituting a 14 day self-quarantine policy for anyone who gets this virus, shows symptoms of the virus, or comes in contact with someone who has the virus.
What if someone in my household has been exposed to COVID-19 or I need to stay at home to care for them?
- Household Risks: If someone lives in your household who has been diagnosed with coronavirus, or has traveled to and returned from CDC Warning Level 3 countries and Alert Level 2 counties, or who will do so in the near future, notify HR and your manager as soon as possible.
- Family Needs: If you have children who are impacted by a school closing (or may be impacted by one in the future) and this presents a hardship, let your manager know. If you can work from home to accommodate family needs, we support you with this flexibility with the caveat that you are expected to maintain your high level of performance when working remotely.
Thank you for your flexibility and understanding. If you have specific questions or concerns, speak with your manager or Human Resources. We will keep you updated on any changes related to this communication.